Legal notice
Seller
Free Soul Living is operated by KYOU UNN, an individual seller.
Contact details
Address: 1 Chome-4-26 Kirehigashi, Hirano Ward, Osaka 547-0021, Japan
Email: info@freesoul-living.com
Website: https://freesoul-living.com
The address above is our business contact address. For returns, please follow the instructions and use the China return address provided in our Return and Refund Policy.
Product prices and other charges
The price of each product is displayed on its product page. The currency, taxes collected by us, shipping charge, and order total are shown before you place your order. Available shipping services and charges depend on the destination, parcel weight, and service selected.
The charge for your order is confirmed at checkout. See our Shipping Policy for delivery details.
Your payment provider may charge a currency conversion or transaction fee under its own terms. For possible import duties, taxes, and customs fees, see our Shipping Policy. If an unexpected charge arises, contact us so we can review it with you.
Payment methods and timing
Depending on your location and device, checkout may offer Shop Pay, Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, or Bancontact. The available methods are shown at checkout. Payment is collected when you place your order.
Shipping and delivery
Estimated transit times after carrier handoff:
Standard shipping to Japan: approx. 5–7 business days
Standard shipping to other available destinations: approx. 7–15 business days
Express shipping: approx. 5–8 business days
These are estimates only. Customs clearance and carrier disruptions may extend delivery times. See our Shipping Policy for details.
Cancellations, returns, and refunds
Cancellation and return terms, including any restocking fee, are set out in our Return and Refund Policy.
For change-of-mind returns, please contact us within 14 days after the last item in your order has been delivered. If the deadline falls on a weekend or public holiday, it will be extended to the next business day.
You are responsible for the cost of tracked return shipping to our warehouse in China.
Please refer to our Return and Refund Policy for full conditions and the refund process. Your statutory consumer rights remain unaffected.