Shipping policy
Order processing
Orders ship from China. We normally prepare and hand orders to the carrier within 2–3 business days after payment. Processing time is separate from transit time.
Shipping services and delivery estimates
Standard shipping usually uses YunExpress, and Express shipping usually uses FedEx. We may use another carrier when needed. Every shipment receives a tracking number after dispatch.
Estimated transit times after carrier handoff are:
| Destination and service | Estimated transit time |
|---|---|
| Japan, Standard | Approx. 5–7 business days |
| Other available destinations, Standard | Approx. 7–15 business days |
| Available destinations, Express | Approx. 5–8 business days |
These are estimates, not guaranteed delivery dates. Customs inspection and clearance may extend delivery. If your shipment is delayed, please contact us so we can check its status. Your rights under applicable consumer law remain unaffected.
Shipping charges
Available shipping methods and the final shipping charge for your destination and order are shown at checkout. Current Standard shipping is free for eligible international parcels weighing up to 0.5 kg. Other rates depend on destination, parcel weight, and the selected service.
Import duties and taxes
We usually arrange to pay import duties, but we do not promise Delivered Duty Paid (DDP) shipping for every order. Import taxes, customs clearance fees, or other charges may vary by destination and shipment. If a carrier or customs authority requests an unexpected payment, please contact us before paying where possible. We will review the charge with you and discuss how to proceed. We will not charge you an additional amount ourselves without your agreement.
Lost or damaged shipments
If tracking stalls, a delivery attempt fails, or your parcel appears lost, you may contact the local delivery carrier directly for the latest information. Contact us if you need help identifying the local carrier or finding its contact details. We will assist you and, when needed, investigate through the shipping carrier or our logistics provider. If the parcel is confirmed lost, we will discuss a replacement or refund with you. You may also resolve a lost-shipment claim with the carrier before contacting us.
If your order arrives damaged or the product has a problem, please contact us with your order number and photos of the item and packaging where available. We will review the issue and arrange an appropriate solution in line with applicable law.
Incorrect addresses
Please check your shipping address before placing your order and contact us promptly if it needs correction. If an incorrect address supplied by you causes a return or requires reshipping, you are responsible for the resulting additional shipping costs. We will inform you of those costs before reshipping.